Broadvoice, great value and product
Cost Efficiency: Broadvoice is easy to implement without the need for expensive hardware
Scalability: Easy to add/reduce as locations are …
Scalability: Easy to add/reduce as locations are …
Starting at $10 monthly, 12 or 36 months per seat
View PricingOverview
What is Broadvoice?
Broadvoice is a provider of hosted voice, UCaaS, CCaaS, and CX solutions for small and mid-market enterprises and BPOs. Broadvoice solutions offer enterprise-class features to simplify communications and streamline operations.
Recent Reviews
Awards
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Popular Features
- Message alerts (83)8.484%
- Answering rules (89)8.383%
- Call park (80)8.282%
- High quality audio (76)8.080%
Reviewer Pros & Cons
Pricing
b-hive Standard Seat - Call Paths
$7
Cloud
per month
b-hive Metered Seat Cloud PBX
$10
Cloud
per month per user
b-hive Pro Seat - Call Paths
$10
Cloud
per month
Entry-level set up fee?
- Setup fee optional
For the latest information on pricing, visithttps://www.broadvoice.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $10 monthly, 12 or 36 months per seat
Product Demos
Broadvoice VOIP Mobile App Demo 2020
YouTube
Broadvoice VOIP Desktop App Demo 2020 - Communicator
YouTube
Features
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is Broadvoice?
Broadvoice simplifies communications for small and mid-market businesses with cloud communications solutions that deliver enterprise-class features as an affordable managed service. Broadvoice’s b-hive unified communications as a service (UCaaS) and omnichannel contact center as a service (CCaaS) solutions are built on proprietary technology platforms, giving the company complete control to meet customers’ evolving needs. Broadvoice is also known for its industry-leading installation, support and the award-winning Broadvoice Success Program. With network assets and customers spanning four continents, Broadvoice drives collaboration and commerce across the globe.
Broadvoice Benefits:
- 100% SLA
- 24/7 customer support
- Onsite or paid professional installation
- Dedicated onboarding specialist
- Risk-free cancellation within 30 days
- Multi-level portal administration
- Mix & match seat types
- Integration with Salesforce & Microsoft Teams
- Call path pricing options
- Overhead paging
- HIPPA compliant platform
- Unlimited international calling
- SMB call center features
- Complimentary VoIP readiness assessment
Broadvoice Features
- Supported: Voice Calling – Call placing and receiving on any device, regardless of location.
- Supported: Messaging – Team communication with 1:1 and group messaging, and customer communication using SMS.
- Supported: Video – Conferencing for up to 50 video participants.
- Supported: Virtual Contact Center – Call queuing and routing, real-time monitoring, and detailed analytics.
- Supported: SIP Trunking – Preserves a PBX investment and reduces costs by replacing landline with VoIP.
- Supported: Call Path Pricing – Reduces license costs by paying only for the call volume needed rather than the total number of seats.
Broadvoice Screenshots
Broadvoice Integrations
Broadvoice Competitors
Broadvoice Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
Broadvoice Downloadables
- The new workplace will be a hybrid of in-person and virtual. Broadvoice b-hive provides a single solution for voice, messaging, and meetings to simplify interaction.
- Small-to-medium businesses need to respond quickly and effectively to customer calls. Broadvoice’s b-hive Virtual Contact Center offers tools to deliver remarkable customer interactions like a big brand with the ease and affordability of a cloud-based service.
- An existing phone system does not need to be replaced. Elastic SIP trunking provides the flexibility to realize the benefits of a modern IP PBX today while enabling the user to upgrade to cloud PBX or unified communications solutions in the future.
Frequently Asked Questions
Broadvoice is a provider of hosted voice, UCaaS, CCaaS, and CX solutions for small and mid-market enterprises and BPOs. Broadvoice solutions offer enterprise-class features to simplify communications and streamline operations.
Broadvoice starts at $10.
Reviewers rate Hosted PBX and Message alerts and Centralized communications management highest, with a score of 8.4.
The most common users of Broadvoice are from Small Businesses (1-50 employees).
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
Users of this product have found it to be incredibly versatile and useful in a variety of situations. Many customers have praised its ability to streamline their workflow by providing efficient solutions to common problems. One use case that has received positive feedback is its integration with other software platforms, allowing users to seamlessly transfer data and collaborate with colleagues. Another key use case is the product's advanced analytics capabilities, which have helped businesses gain valuable insights and make data-driven decisions. Additionally, customers have noted the product's user-friendly interface, making it accessible to individuals with varying levels of technical proficiency. Overall, this product has proven to be a valuable tool for optimizing productivity and improving effectiveness across different industries.
Attribute Ratings
Reviews
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April 24, 2024
Broadvoice, great value and product
Score 9 out of 10
Vetted Review
Verified User
Cost Efficiency: Broadvoice is easy to implement without the need for expensive hardware
Scalability: Easy to add/reduce as locations are added or moved. We have a very rapid and mobile storefront
Flexibility and Mobility: Anywhere there is internet my users can communicate.
Unified Communications: All communications come through a single platform.
Scalability: Easy to add/reduce as locations are added or moved. We have a very rapid and mobile storefront
Flexibility and Mobility: Anywhere there is internet my users can communicate.
Unified Communications: All communications come through a single platform.
- Very easy to deploy and maintain
- Price effective
- Great service and redundancy
- grouping storefronts under a single "Location" would help us in maintaining the user base. We currently have 200 small storefronts with a single line, they are each set up as a single entity so reporting and switching is a little harder than it should be
April 03, 2024
works but could be smoother
We use B-hive to answer our phones. There is a broadvoice phone on my desk. However, I usually answer the phone through the bhive app on my cell phone. The phone doesn't always transfer the call to the app and when it does it sometimes rings 2 or 3 times before it transfers. Also, when transferring someone from my app, it takes a long time to transfer. I have to type the person to be transferred to's name, then hit transfer, then type their name again, then hit transfer again. Could it be changed so I only have to do this step once?
- has an app
- calls going to app quickly
- calls always going to app
- ease of transferring calls
March 06, 2024
B-Hive is the Best!
We use Broadvoice for making and recieving calls with our clients in two ways. 1. We use our wifi office phones with no issues or dropped calls and 2. We use the free B-Hive mobile app that syncs to our company number so you can have your office number wherever you go. If you don't want to give your personal number out this is a great alternative. You can receive and make calls through your phone, and it will appear as if you are in the office.
- Friendly Phone Customer Service
- Help with Step-by-Step setup
- Great service / coverage
- User Friendly
- Email responses are a little slow
- Shipping could be a little faster
- Provide headsets when you purchase the phone
December 06, 2023
Remote worker for Broadvoice!
As I am a remote worker, this provides me access to my phone and allows me to have text messages sent to my office line
- Allows text messages to an office line
- Allows me to use my office line remotely
- keeps track of all calls and messages
- sometimes calls are spotty and drop
- hard to figure out how to get assistance for log in issues
December 06, 2023
Broadvoice for the win!
It's our company phone system.
- B-Hive app is great, easy to use
- Mobile app is really nice. I have my calls ring at both my desk and mobile so I don't miss important calls when I step away from my desk.
- Great customer support. The difference between our old phone provider who was non US based and Broadvoice is remarkable.
- I am Administrator for the phones. I wished there was a manual to use for reference.
August 22, 2023
Happy Customer!
We use Broadvoice for our phone service. Before Broadvoice came along, we were using Comcast Business Voice, which was okay but sometimes annoying. We paid for "caller ID," but no name ever appeared on the screen. The features on the phones we used were difficult to learn as you had to memorize a number sequence to perform an action. With Broadvoice, we have had no problems so far, "caller ID" works as it should, I am able to answer office calls from my cell phone, no matter where I am, as well as make outgoing calls from my cell & make it appear to the client I am calling from the office. I no longer have to give out my personal cell phone, which is very nice. When you receive calls, they come in from the app, which makes it very easy to identify when a client is calling versus a personal call.
- Caller ID
- Voicemail Recording
- Transfer Calls
- Voicemail Transcript
- Call Recording
- Sometimes I have to delete the same message multiple times before it disappears from my phone.
August 11, 2023
Where would we be without the features of Broadvoice
We use Broadvoice as our phone system. My Techs work different shifts and are able to share the support hotline by using the B Hive Application on their device (computer, tablet, or cell) of choice. I also enjoy getting my voicemails via email so I can listen to them at my convivence.
- They continually update features on the App
- Reliable seems like there is no downtime
- Quick Support when needed
- I think the Mobile app can be improve for iPhone a little
We are a wireless environment and struggled to identify a solution that could function with this context but also provide seamless integration between the office and mobile users. This became more critical after the pandemic.
We have been able to scale the users and functionality as our business model flexed after COVID and have been able to utilize office voice functionality remotely with seamless functionality.
- Excellent customer service (little to no wait, professional and courteous support, and effective solutions)
- Forward thinking with developing a one stop solution for communication.
- Effective pricing and business model for upgrade rhythms.
- Since many of the adds Broadvoice is developing are available on other low cost or free platforms we would appreciate an even more aggressive pricing model.
- I would appreciate integrations with vehicles such as iMessage, FaceTime…basically, Apple environments.
- Leverage an iPadOS and even macOS experience (especially for devices with the M chip architecture)
July 08, 2023
Phones Got You Down?
Main Phone service (voip) for our office. We use the phones for scheduling clients, billing and claims issues, and any other function necessary to keep our office/business functioning
- Tech support is usually pretty good
- Very few issues
- No issues with phone equipment, good quality
- Functionality is a little bit of a challenge, like transferring the phones to a remote number and transferring them back to the office. We always have to call and have this done.
- Some of the IT team are intent on helping, most of the time. I encountered one earlier this week, helping me was not on his agenda. Never be condescending to a client.
July 06, 2023
Great Product, Easy to Use!
Score 10 out of 10
Vetted Review
Verified User
We use Broadvoice at Earthwatch for all our telecommunication. For all phone calls coming in from our volunteers and partners to calls within the organization. It works great for remote-working employees as well.
- Making an organizations phone system easy to use
- Adding contacts from a directory seems easy enough, but still complicated
June 19, 2023
Affordable and Easy to Use
We use Broadvoice for our phone system. We have desk phones with them and also access to the B-Hive mobile app and online web portal for communication. Broadvoice provided us with an inexpensive alternative to the phone system we had and provided us with all new desk phones as well. The keep communication easy inside and outside of the building and their support system is very quick and easy to work with.
- Support Assistance
- Quality Phones
- Ease of Use
- Mobile app functionality doesn't always work perfectly
- Voicemail navigation is a little long
We previously had a legacy phone system which was no longer supported, and the service behind it (in our case, a T1) was starting to cost too much. We also felt we could benefit from moving to a more modern system in terms of working from home, out in the field, etc., bringing the phone number with us. Also, the possibility of better interface between the phone system and the desktop tools was appealing.
- Reliability and uptime are excellent
- Response to support requests have been quick
- Even including rental of phone equipment, we have saved money from what we paid for only the phone service previously.
- It is somewhat a factor of the Poly phones we are using, and so maybe nothing to be done by Broadvoice - but conferencing in a second person on a call involves pressing way too many buttons.
- The automated voice prompts for the voicemail system are in a weird voice that is sometimes too loud, sometimes too soft, and that says "congratulations" when mailbox is empty. Just a little silly.
- Cannot add comment when forwarding a voicemail message to another user. We used to do this all the time in the previous system. (It can be done through email, forwarding the sound file as an mp3, but as some computers don't even have speakers, it's not as convenient in our use case.)
March 08, 2023
Great customer service and training!
We use this for our main phone system and those of us in the office use the Communicator to communicate with field employees via text
- Allows you to customize your phone system
- Has 24-7 customer support on line and by phone
- Provides Training Up Front on system
- A lot of email communicating during implementation(which is great!) but was a little confused and what role each person was playing in our new service as we got new phones and new service.
March 04, 2023
Make Broadvoice your choice!
We made the switch to Broadvoice last summer. We have been very pleased with the level of support and have had no issues. What little we've had to call support they are easily able to walk us thru things.
- Ease of use
- Great support
- Intuitive platform
- Honestly we haven't had issues with Broadvoice
- We've had a few customer service reps that maybe weren't absolutely the friendliest, but we got the answers we needed!
We use Broadvoice as our only phone service carrier at a high volume family law firm. We use Broadvoice in connection with Yealink devices (multiple phones, including a conference room "spider" style phone) and the 3CX platform, which provides us the ability to make calls via a desktop application, instant message one another in the office, send text messages to clients when necessary, etc). We have had little to no issues since acquiring Broadvoice service, as opposed to our previous provider who left us without phone service for entire days on a pretty frequent basis, with very slow resolution times; this impacted our business greatly, as we receive 100+ calls most days. The service and connection provided through Broadvoice has been very reliable, and is easy to set up and use. An account manager also followed up with me a few times as we began services, which was thoughtful. I did not wind up having any questions or concerns to address with him, but if I had, the follow up would have been even more helpful. Overall, great experience so far. Pricing is reasonable in comparison to similar services, and the quality exceeds that of past services utilized. Broadvoice invoices are easy to read and to understand, and it is great to know that support is reachable should we need it.
- Reliable connection
- Friendly account manager
- Seamless service
- Reasonable price point
- Easy to use
- Straightforward and to the point
- Compatible with desktop applications and equipment
- More education regarding Broadvoice services offered would be great
- I didn't choose Broadvoice myself, as we trust our IT company to handle those things; so I wasn't very familiar with all of the features and the process of getting things set up. However, I did not really need to be and we have had zero issues.
- Had some fuzzy connections in the very beginning after setup - unsure why, but resolution was quick and efficient
February 14, 2023
Broadvoice B-Hive
Broadvoice gives us an opportunity to communicate throughout our company with our coworkers and clients in a quick and effective manner. We use it in over 50 different properties to be able to connect with one another on a daily basis. Broadvoice allows us to customize settings for the different locations to meet specific needs for each one.
- Customer Service is quick to respond and resolve any issues
- Easy Set Up
- Communication from the company is timely and informative
- Website is a little outdated
- Improved connected functionality with different accounts
- App seems to be missing many of the features we can access on a desktop
January 30, 2023
Highly recommend Broadvoice as a phone service
I have used Broadvoice in property management for years now and it is a fantastic system. Broadvoice is easy to use , has plenty of options and customer service is great. I would highly recommend them to anyone looking for phone services.
- Allows me to take phone calls when I'm out of the office.
- The hive app could use a little work.
November 04, 2022
Great product at a great value.
Score 10 out of 10
Vetted Review
Verified User
We use Broadvoice for our telecoms. It serves our needs for all external and internal phone needs.
- It is very customizable to meet our specific needs and wants in a telecom system.
- It handles the call volumes with ease.
- I would like to see the web portal be a little bit more user friendly when it comes to adding and deleting users as employees come and go.
November 01, 2022
Broadvoice During a Pandemic: A Perfect Fit!
Broadvoice is our VOIP and has served us well. We have the added product of Beehive, which is crucial for remote staff. We ran into an issue recently where two lines were crossed and were able to have two reps from Broadvoice assist us to make the necessary corrections. Once the correct party was involved, it was a quick fix.
- Remote work with product Beehive
- Quick response time
- Explains issues clearly
- Support staff who are remote need to escalate problems quicker
November 01, 2022
Service Elevated
Main customer-facing communication system. Customer connections away from the office. ( Mobile App) Now have the ability to connect with the client base while in the field, and/or remote locations.
- Contact center
- Follow me
- Customer service
- Reliability
- Ease of use
- Administration configurable SMS messaging rules
- Contact list integration other than Outlook, or Google
- Outgoing Caller ID implementation
October 28, 2022
Professional, friendly, and efficient!
We use Broadvoice for our main phone line at the office. We also use the b-hive app for employees who work from home. Being able to receive phone calls and have little to no issues with the phone system is important to me. My main job is answering phones and making sure that clients receive the best experience when they talk to me. If there's an issue with the system, it makes it frustrating for clients and therefore me. Broadvoice is easy to use and they have a great team with fast solutions that actually work.
- Friendly
- Professional
- Efficient
- I would like to have a local team to come in if needed.
October 28, 2022
Broadvoice Review
Score 9 out of 10
Vetted Review
Verified User
We use Broadvoice for our phone systems, no problems at the business to address, we all enjoy Broadvoice.
- Call parking
- Voicemail voice options
- Range of customizable options available on the website
- I found it difficult to create different voicemails for different times of day, I think a better description of how to do this would be very beneficial.
- Overall, I think better descriptions in the 'how to' area would be helpful, its a little vague.
September 27, 2022
Great support and features you would expect to cost much more!
We are a small company and everyone wears MANY hats. The system allows us complete flexibility and easily adapts to our changing needs. I can quickly redesign the platform as needed, keeping control over the first impression our customers receive when they call us.
- Text message notifications!
- Friendly tech support team
- Customizable profiles for each user that easily guide you to what you need
- B hive app compatibility with Android/Galaxy phone
- Platform causes A LOT of SPAM calls. A way to filter these and auto block them would be appreciated
September 16, 2022
Broadvoice Works for Mobile Vet Practice
We are a 24/7/365 mobile equine veterinary practice. We struggled with our after-office hours answering service for years. Either the cost was prohibitive, or the operator training was lacking. Broadvoice was able to set us up with a call answering and forwarding system that allows the doctors to answer the clients calling in with emergencies, which has raised our customer service status even more. We are set for automatic rollover at lunchtime and when we close. We simply put the on-call doctor's cell number in the portal and we are good to go. Voicemails from clients and from doctors go to one email account but are labeled differently, so our vet assistants and scheduler can process them efficiently.
- Understanding what we needed
- Wicked fast email replise
- 24/7 tech support
- We like the Polycom phones
- For the interested purchaser, videos showing how the system works
- Detailed training videos
September 14, 2022
Broadvoice, the provider that provides what it promises
As an IT professional I have found a need for an affordable and reliable VOIP company that I can recommend to my customers. Broadvoice has filled that role and has done a very good job with managing the customer's needs. We use their VOIP products which includes a vast array of options some of which are not even capable with an on premises PBX. Traditional PBX systems are limited in capabilities and can be very expensive with line costs every month. Broadvoice simplifies billing and cuts costs with monthly line charges as well, overall providing my customers reliable service at a more than fair price. With any service there can be issues and again Broadvoice has done a stellar job with support. The support staff is very knowledgeable and are easy to get a hold of if issues arise. They assign tickets and they are resolved in a timely manner. Installation of the system was done very professionally with a Broadvoice technician on hand working with my networking consulting team. Broadvoice has saved my customers money on telecommunication costs month after month and I will continue to recommend their company.
- Installation services is done very professionally
- Technical Support is easy to reach
- Billing is simplified
- Phones can be a little better quality
- Pricing is a little higher than other providers